Service Support

Early stage

01


Professional and technical personnel survey the site and communicate with designers to reach an agreed design plan, and draw drawings for approval according to the agreed design plan and submit them to relevant departments for approval.

In construction

02


According to the requirements of the construction unit, professional and technical personnel shall be sent to the site at any time to provide follow-up services, and professional and technical personnel shall be sent to train the construction personnel on relevant products so as to understand the product structure and installation and commissioning scheme. Professional and technical personnel shall guide the installation and commissioning work on site, and timely feedback the on-site problems, and negotiate with relevant units to solve them. We will assign special personnel to track the preliminary acceptance and final acceptance.

After installation acceptance

03


Technical personnel and after-sales service personnel respond in time after receiving the equipment failure notice, and send professionals to the site to solve the problem until the equipment runs normally. After the installation is completed, send professionals to train the relevant personnel of the owner to make them understand the knowledge of product use, repair and maintenance, and be able to deal with some minor faults.

Service Commitment

Professional Team

We will be equipped with a professional construction team to cooperate with the general contractor when the construction conditions are available to ensure that the installation work is completed within the schedule specified by Party A or the owner.

Professional Team

superior quality

Guarantee to provide Party A or the Owner with various products that have passed the inspection by the national inspection department and are of high quality.

superior quality

Worry-Free Service

Your project in the construction process will be our company's installation team with, if the product quality, engineering cooperation can not meet the requirements of the contract, you can complain at any time and terminate the contract in accordance with the requirements of the contract.

Worry-Free Service

Submit Quality Inspection

After the completion of the project installation, we will submit the engineering data, certificate and construction application data to the customer in a timely, comprehensive and complete manner to ensure the smooth completion of your project inspection and acceptance.

Submit Quality Inspection

Use training

Responsible for providing customers with instructions for the use of our series of products, and responsible for free demonstration training for relevant personnel of customers.

Use training

Rest assured after-sales

In terms of after-sales service, we will regularly maintain, debug and repair the installed products free of charge to ensure that the products are in the best operating condition all year round. During the warranty period (two years), the door body is not artificially damaged, only the material fee is charged, and the labor fee is exempted; at the end of the warranty period (two years), our company provides life-long paid maintenance services for the products.

Rest assured after-sales

Timely communication

For customer service requirements and complaints, our company will instruct the relevant departments to give a clear reply within one day and deal with it in a timely manner.

Timely communication

Return visit perfect

Our company will insist on doing a good job of "customer return visit", "customer satisfaction survey" and "continuous improvement", fully respect the customer's suggestions, and cooperate with you to complete each "quality project".

Return visit perfect

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Help Center

STS-SOLUTION HELP CENTER

Serve customers attentively

customer service hotline: 025-52104381

Enterprise mailbox: service@sts-solution.com